Frequently Asked Questions
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1. When I receive a new license key, what do I do with it?
Place the license key file in the following location, replacing the old one. Assuming the installation is default, the file path should be:
C:\Orion\OnPoint503\instance\yourinstancename\WEB-INF\license.
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2. If the server running OnPoint is changed, will the same license key still work?
The same license key will work only if the server name (FQDN) and IP address remain unchanged. Otherwise, you may e-mail technical support for assistance at license@oriongis.com
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3. I created a new instance of OnPoint. Do I need to obtain a new license key file for the new instance?
No, you do not need to request a new license key. You can copy the license from another working instance into your new instance. The license key is tied to the server not to the instance.
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4. What is the Admin tool and how do I access it?
The Administration Tool is a web based application for creating and managing your various custom map viewers; this includes customizing appearance, functionality, content and security. It is accessed through the following URL:
http://yourservername/onpoint/admin
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5. What is the Map Viewer and how do I access it?
The Map Viewer is a web based application for showcasing your GIS data, as configured in the Administration Tool. This site can be equipped with security logins and is accessed through the following URL:
http://yourservername/onpoint/go
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6. Is OnPoint 5.0.x compatible with IE 7?
If you are using OnPoint 5.0.3, a new .jsp file is required to resolve the issue of OnPoint 5.0.3 being incompatible with IE 7. You will have to replace the old jsp file with a new sendframes.jsp file (you can get this from Orion Support if you don't have it) in C:\Orion\OnPoint503\instance\onpointgis\jspskins\default. By replacing this file it will allow OnPoint to authenticate with IE 7 and your public users will no longer have any issues viewing your site. OnPoint 5.0.4 is fully compatible with IE 7.
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