Frequently Asked Questions

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What is the latest version of OnPoint?

What are the features in this version?

Who do I contact to get a copy of the installation package?

How do I receive a license file?

How do I request a license for OnPoint 6.x

What kind of a license file can I request?

Where do I find documentation – Installation Guide, procedure to upgrade existing OnPoint configuration?

Who do I contact for support?

How do I report issues regarding software and/or documentation?

Who should I contact for feature information sheets, Performance Benchmarks?

Details on enhancement packs/service packs available for this release

Hot fixes available for a release – How can these be downloaded? When should they be deployed?

How about SDK? What is SDK and how can I get it? What is the licensing policy?

Different types of OnPoint versions like Enterprise, Standard?

Is OnPoint 5.0.x or OnPoint 6.x compatible on a 64-bit operating system (Ex. Windows Server 2003 R2)?

How to add and register a new instance of OnPoint 6.x?

I have an OnPoint license that expires 8 months from now. However the OnPoint Administration Tool complains that OnPoint is not licensed. Why?

Can I change the Banner section of OnPoint 6?

There seems to be some permission issues when using a Remote Desktop to a server trying to install OnPoint 6.x. Is this a known issue?

How to establish an Oracle connection with OnPoint 6?

What version of Crystal Reports is compatible with OnPoint 6.x?

How can I change Administrator Password?

When I do an “Identify” on a Layer I get a list of Attributes. When I request a Report (e.g. PDF) from the same Identify window, I get a Report with some of the Attributes missing. Why? See Example below.

How to show more search tabs on your OnPoint Website.

How to show more map tabs on your OnPoint Website.

How to revert to an old configuration file.

How to increase the session timeout for an instance.

How to copy a configuration file between instances or servers.

How to create a static legend for your OnPoint site?

 

 

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Site Last Updated Fri May 21, 2010